02 6262 7780

FAQ's - DR Print

Our Services

  • Can I see samples of your work?

    You certainly can! We will send you out a selection of our most popular products on a range of stocks and finishes so you can see the quality of our printing. Just contact us request your pack.
  • What types of stocks can I use?

    DR Print offers quality stocks, including several environmental options. Our stocks include: Coated: 80gsm, 113gsm, 128gsm, 150gsm, 170gsm, 200gsm, 250gsm, 300gsm, 350gsm and 400gsm. Laser: 100gsm and 120gsm Recycled: 100gsm and 350gsm We are happy to buy all other papers ex-stock on request.
  • What finishing options do you offer?

    Guillotining • Folding (A7-A1) • Matt and Gloss Laminating • Spot UV • Creasing/Scoring • Diecutting / Formecutting • Perforating • Padding • Glueing and Gumming • Drilling • Round Corners • Shrink Wrapping • Machine Collating • Numbering • Saddle & 2 Loop Stitching • Perfect Binding
  • Do you print offset or digital?

    Yes, we can print digital as well as offset presses. The quality of both our offset and digital printing is comparable to the glossy magazines found on newsstands.
  • Do you guarantee colour matching?

    Our products are bulk printed, we are unable to offer exact colour matching. Colours may vary from day to day, press to press and during a run. Please consider this when placing an order with us if you are not able to accept some colour variation.
  • What else do we print?

    • Promotional products e.g. clothing, pens, mugs etc. • Display Banners e.g. pull up banners, Aframe signs, real estate signs etc.
    • Signage • Custom stickers • Events and Exhibition banners e.g. media wall, marquee, vinyl banners etc.

Ordering and Artwork

  • What if I've uploaded or sent the wrong artwork file?

    Contact us as soon as you realise the mistake and we will endeavour to stop the process before it goes to print. Due to our tight turnaround times, in some cases it may be too late to replace artwork and you will be charged so please be very careful when uploading your artwork.
  • Can you fix my artwork?

    Yes we do fix artwork. Our qualified in house graphic designer are able to amend your artwork. This keeps our staff cost which means you will be charged extra
  • How long will it take to print my job?

    Most daily runs such as 150gsm Gloss Artpaper & 350gsm Artboard we aim for 24 hours (Artwork must be print-ready file in PDF format). If you are ordering a standard product (excl. booklets), we aim for less than 4 working days, but we will let you know a turnaround estimate on job confirmation.
  • Why do I need to supply my 2 sided artwork as 1 PDF

    To avoid any delays! To use a business card as an example; our software imposes page 1 as the front and page 2 as the back. If the files are supplied separately our prepress staff need to manually combine the files. This adds time and creates an opportunity for error. When files are supplied incorrectly, our prepress staff will send you an email asking for files to be adjusted.
  • How do I supply artwork for booklets?

    Booklet artwork needs to be supplied as single page spreads (eg: a 24pp book needs to be supplied as a 24 page pdf ). Pages must be in sequential order.
  • Can I order a larger quantity or an item not listed on your website?

    Please contact us to discuss what you need. Our one of the staff will talk to you directly.

Payment and Delivery

  • What payment methods can I choose from?

    We accept payment by credit card (VISA and MASTERCARD only) or direct deposit into our bank account.
  • Do your prices include GST?

    Our prices are exclusive GST.
  • Can I cancel my order?

    Unfortunately once an order is placed, it is immediately scheduled in the print queue and can not be cancelled. We hope you understand, as our priority is to keep turnaround times fast for our customers.
  • What if my order damaged or I'm not 100% satisfied?

    Please contact us right away. We guarantee the quality of our printing and we want to know right away if a quality control issue has occurred. Call or email us and one of our customer service staff will respond to you personally to fix the problem. It’s extremely rare, but if we can’t fix the problem – we will refund your money or offer a credit for next ordering.

Our Process

  • Lead Times

    Although we normally print our product around 24 hours, please allow a 2-3 working day lead time for the completion of printing. This lead time only commences after we have received artwork that conforms to our Artwork Requirements. We cannot be held responsible for delays in lead times resulting from failure to supply artwork that meets these requirements. For orders of more than 5 units or multiple kinds of artwork files,  lead times may vary and will be advised by a customer service person.
  • Printing Artwork

    PRINT READY ARTWORK MUST BE SUPPLIED or choose the "Check My Files and Make Press-Ready (+$15.00)" to allow us to check your file. To ensure the fastest lead times, please review the Artwork Requirements for the product you order. If your job is colour critical, please provide a physical print sample with PMS colours noted. All prices are based on single artwork images. The printing of different artwork layouts for bulk orders may incur an extra cost. Print products are a non-returnable item.
  • Digital Graphic Proof

    After receiving your Artwork file and once approved by our art department we will send you a Digital Proof within 24 hours. Printing will not begin until we receive approval of the Digital Proof and then the 3 Day [Business Days] completion lead time will begin. We cannot be held responsible for delays in lead times due to failure of responding to approval proof. If you require a physical proof, this will incur a $40 (exc GST) proofing fee and push lead time to 5 - 7 days.