Support

FAQ's

Our Services

You certainly can! We will send you out a selection of our most popular products on a range of stocks and finishes so you can see the quality of our printing. Just contact us request your pack.

DR Print offers quality stocks, including several environmental options. Our stocks include:
Coated: 80gsm, 113gsm, 128gsm, 150gsm, 170gsm, 200gsm, 250gsm, 300gsm, 350gsm and 400gsm.
Laser: 100gsm and 120gsm
Recycled: 100gsm and 350gsm
We are happy to buy all other papers ex-stock on request.

• Guillotining
• Folding (A7-A1)
• Matt and Gloss Laminating
• Spot UV
• Creasing/Scoring
• Diecutting / Formecutting
• Perforating
• Padding
• Glueing and Gumming
• Drilling
• Round Corners
• Shrink Wrapping
• Machine Collating
• Numbering
• Saddle & 2 Loop Stitching
• Perfect Binding

Yes, we can print digital as well as offset presses. The quality of both our offset and digital printing is comparable to the glossy magazines found on newsstands.

Our products are bulk printed, we are unable to offer exact colour matching. Colours may vary from day to day, press to press and during a run. Please consider this when placing an order with us if you are not able to accept some colour variation.

Ordering and Artwork

Contact us as soon as you realise the mistake and we will endeavour to stop the process before it goes to print. Due to our tight turnaround times, in some cases it may be too late to replace artwork and you will be charged so please be very careful when uploading your artwork.

Yes we do fix artwork. Our qualified in house graphic designer are able to amend your artwork. This keeps our staff cost which means you will be charged extra

Most daily runs such as 150gsm Gloss Artpaper & 350gsm Artboard we aim for 24 hours (Artwork must be print-ready file in PDF format).
If you are ordering a standard product (excl. booklets), we aim for less than 4 working days, but we will let you know a turnaround estimate on job confirmation.

To avoid any delays! To use a business card as an example; our software imposes page 1 as the front and page 2 as the back. If the files are supplied separately our prepress staff need to manually combine the files. This adds time and creates an opportunity for error. When files are supplied incorrectly, our prepress staff will send you an email asking for files to be adjusted.

Booklet artwork needs to be supplied as single page spreads (eg: a 24pp book needs to be supplied as a 24 page pdf ). Pages must be in sequential order.

Please contact us to discuss what you need. Our one of the staff will talk to you directly.

Payment and Delivery

We accept payment by credit card (VISA and MASTERCARD only) or direct deposit into our bank account.

Our prices are exclusive GST.

Yes, for an additional fee of $10 we can deliver direct to your customer (1 location). Contact us for multiple delivery location costs.

Unfortunately once an order is placed, it is immediately scheduled in the print queue and can not be cancelled. We hope you understand, as our priority is to keep turnaround times fast for our customers.

Please contact us right away. We guarantee the quality of our printing and we want to know right away if a quality control issue has occurred. Call or email us and one of our customer service staff will respond to you personally to fix the problem. It’s extremely rare, but if we can’t fix the problem – we will refund your money or offer a credit for next ordering.